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‎03-22-2020 09:30 PM

HP Recommended
Product: OFFICEJET 4632 ALL-IN-ONE

I AM RECEIVING THE FOLLOWING ERROR CODE ON MY OFFICEJET 4632 ALL-IN-ONE: OXB8025F92.  I HAVE TURNED THE PRINTER OFF AND ON SEVERAL TIMES.  I HAVE ALSO UNPLUGGED AND REPLUGGED THE CORD AT THE WALL AND AT THE BACK OF THE PRINTER.  THE SCREEEN SHOW THE HP SCREEEN AND THE ERROR CODE COMES BACK.

 

DUE TO THE ERROR CODE, I CANNOT GET TO THE INTERNET TO RELOAD THE SOFTWARE.  SINCE I DON'T KNOW WHAT THE CODE REPRESENTS, I DO NOT KNOW WHAT TO DO NEXT.  PLEASE ADVISE.

 

I APPRECIATE ANY ASSISTANCE YOU CAN GIVE ME.

11 people had the same question
1 REPLY 1

‎03-25-2020 03:57 PM

HP Recommended

@DG44

 

Welcome to the HP Support Community.

 

If you've performed all the steps from here: https://support.hp.com/us-en/product/hp-officejet-4630-e-all-in-one-printer-series/5305049/model/539...I recommend you to contact the HP Support Team regarding this as this could be a hardware issue.

 

Link: www.hp.com/contacthp/

 

Note:  Select the country accordingly to get the contact details for support.

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!

 

 

 


I am an HP Employee

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