ERROR CODE E3 HP ENVY 6052

[SMix47]

I have error code E3 flashing. It says carriage jam. The carriage is not jammed, I have followed all diagnostics and cannot get it to clear. I changed ink cartridges even thinking maybe the others were dried up. These are brand new cartridges,  there are no jams and I cannot get the printer to work. Any help is appreciated. 

[Jay_G24]

Hi @SMix47,

Welcome to the HP Support Community

I'd like to help!

I understand you are facing a E3 error.

If you have already performed the steps from the document Carriage jam or E3 error and the issue persists, it could be a hardware failure.

I've sent you a private message with further instructions to get this issue sorted.

• In order to access your private messages, click the private message icon on the upper right corner of your HP community profile, next to your profile Name or simply click on this link:   https://h30434.www3.hp.com/t5/notes/privatenotespage

Hope this helps! Keep me posted. 

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