ERROR Code

[James122979]

Error Code OX83C00000A

NOS_LOADER_APP

[Mans]

@James122979 

Hello,

In some cases, remove the ink cartridges and reset the printer can solve the error.

1. Turn on the printer.
2. Before continuing, wait until the printer is idle and silent.
3. Disconnect the USB cable from the back of the printer. If your printer has a network or wireless connection, leave it connected.
4. Remove the ink cartridges of the printer.
5. With the printer turned on, unplug the power cord from the back of the printer and from the wall outlet.
6. Wait at least 60 seconds.
7. Plug the power cord into the outlet.

   NOTE:  HP then recommends reconnecting the printer's power cord directly into a wall outlet.

8. Reconnect the power cord to the back of the printer.
9. Turn on the printer, if it does not automatically make it.
   It is possible that the printer goes through a warm-up cycle. It is also possible that the printer lights blink and the carriage moves.
10. Wait until the preheat cycle and until the printer is idle and silent before continuing.
11. Reinsert the ink cartridge, and then close the access door to the cartridges.
12. Print a calibration page, if prompted.
13. If you disconnected the USB cable, reconnect it to the back of the product.
14. Try to print.

If the issue persists, please update the printer's firmware using the USB connection from the following HP link:
https://ftp.hp.com/pub/softlib/software13/printers/oj4630/OJ4630_R1830A.dmg

Don't hesitate to contact us in case of need.

Best regards,

[James122979]

I tries to remove the ink cartages but the printer did not move to the center

[Mans]

@James122979 

Thanks for your return,

In order to resolve this issue, please follow the instructions in the HP link: A 'Carriage Jam' Message Displays.

In case of need, do not hesitate to contact us.

Best regards,