ERROR MASSAGE OXB857FA54

[Visser66]

as previous, Any help on this error code, OXB857FA54 Looks serious - what does it mean

[Nal_NR]

Hi @Visser66,

Welcome to the HP Support Community. 

I'd be glad to help you! 

To be able to answer you effectively, we need some information.

May I have the exact name and product number of the unit? Do not share any of your personal information such as serial, phone number, email ID, etc.

[MS1976]

Hello,

Does anyone have an idea on how to solve this error message?

Thanks

[Max3Aj]

Hi @MS1976, Welcome to HP Support Community. 

Thank you for posting your query, I will be glad to help you. 
The error code 0xB857FA54 typically indicates a hardware issue with your HP printer. Here are some troubleshooting steps you can try:

Power Cycle the Printer

• Turn off the printer and unplug it from the power source.
• Wait for about 2–3 minutes.
• Plug the printer back in and turn it on.

Check for Paper Jams or Obstructions

• Open all accessible compartments and remove any jammed paper.
• Ensure no foreign objects are inside the printer.

Reset the Printer

• If your printer has a reset option, perform a factory reset (usually found in the settings menu under "Restore Defaults" or "Reset").
• If the printer does not respond, try a hard reset by holding the power button for 10–15 seconds.

Check Ink Cartridges

• If your printer uses ink cartridges, remove and reseat them.
• If the issue persists, try replacing the cartridges with genuine HP cartridges.

Update Printer Firmware

• Visit HP Support and check for any available firmware updates.
• Install updates using HP Smart or HP Easy Start software.

Reinstall Printer Drivers

• Uninstall the printer drivers from your computer.
• Download and reinstall the latest drivers from the HP website.

If the issue persists, it may be a hardware failure. You will have to visit the nearest HP authorized service center. Kindly follow this link to locate the nearest HP service center: https://support.hp.com/us-en/help/service-center 
(Select the country from the dropdown menu and enter the city name or pincode) 
 

I hope this helps. 

Take care and have a good day. 

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping! 

Max3Aj

HP Support