ERROR MESSAGE 0X6100004A

[FuquayBD]

I have been following some of the message boards for my error 0x6100004a. I am having the same issues as others (phantom paper jams, the ink cartridges locked on the right side of the printer). I never had these issues before until the printer did an update. I have followed all posted options for resetting printer and clearing out. I am in disbelief that this is a miraculous hardware issue considering this is used for light home office printing. I also notice that the printer goes very quickly through ink cartridges even if they arent used often. I really do enjoy using HP products but this baffles me. Please help.

[KrazyToad]

@FuquayBD

Welcome to HP Community

I have gone through your Post and would like to help

Please try these steps

- Turn on the printer.
- Wait until the printer is idle and silent before you continue.
- Disconnect the USB cable from the rear of the printer. If your printer has a network or wireless connection, leave it connected.
- Remove the ink cartridges from the printer.
- With the printer turned on, disconnect the power cord from the rear of the printer and from the wall outlet or power strip.
- Wait at least 60 seconds.
- Plug the power cord back into the wall outlet.
NOTE: HP recommends connecting the printer power cord directly to a wall outlet.
- Reconnect the power cord to the rear of the printer.
- Turn on the printer, if it does not automatically turn on.
- The printer might go through a warm-up period. The printer lights might flash, and the carriage might move.
- Wait until the warm-up period finishes and your printer is idle and silent before you proceed.
- Reinsert the ink cartridges, and then close the ink cartridge access door.
- If you receive a prompt to print a calibration page, do so.
 

Also ensure the Firmware is up to date. Link: https://support.hp.com/in-en/document/c02919168

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

[VaKnight]

carriage won't bring cartridges over to be replaced

[KrazyToad]

@FuquayBD

This is a hardware issue. I suggest you contact HP Support in your region for Service Options

1) Click on this link - www.hp.com/contacthp/ 
2) Select your product type below.
3) Enter the serial of your device. 
4) Select the country from the drop-down. 
5) Select the chat or get phone number options based on your preferences. 
6) Fill the web-form and proceed further.

Thank you

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.