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Microsoft Windows 10 (32-bit)


When I print a photo file, both on ordinary paper and on photo paper, the print is truncated from the whole central part.

Thanks for your help


Marie (French)

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Hi@mullermarie, Welcome to the HP Support Community!



Request you to follow the below troubleshooting steps from the document fix :-


  1. Remove any plain paper from the main paper tray.

  2. Load the short edge of the photo paper into the tray. If the paper has a perforated tab, load the paper so the tab faces up or towards you to prevent printing on it.

    • Inkjet printers with a rear load tray: Glossy or print side facing up

    • Inkjet printers with a front load tray: Glossy or print side facing down

    • LaserJet printers with a front load tray: Glossy or print side facing up

    Loading photo paper into a rear load input tray

    Loading photo paper into a front load input tray

    Loading photo paper into a rear load input tray

    Loading photo paper into a front load input tray

  3. Adjust the paper width guides so they rest against the edges of the paper.

Step 2: Print the photo

Open the print window and document properties to set up the print job.

  1. Before printing, edit the photo to improve colors, brightness, contrast and any other appearance settings.

  2. Right-click the photo, select Open with, and then select Windows Photo Viewer or Paint.


    For Windows 10, open the photo with Paint to use these steps. Windows Photo Viewer does not come with Windows 10 and was replaced by the Photos app.

  3. Click Print, File, or the menu icon  (Paint), then click Print.

    The Print or Print Pictures window opens with general print job settings.

  4. Open the printer Document Properties window to access more print settings.

    • In the Print Pictures window in Windows Photo Viewer, click Options..., and then click Printer Properties....

    • In the Print window in Paint, click Preferences.

    HP Document Properties window with settings tabs and the Advanced settings button

  5. Find and use print job settings for photos in the Document Properties window. Menu names and available print settings vary by printer.


    If the Document Properties window has a Printing Shortcut tab, select a shortcut with your preferred settings.



    Portrait or landscape orientation

    Select Portrait for vertical prints or Landscape for horizontal prints.

    Orientation menu on the Layout, Finishing, or Features tab

    Paper tray or source

    Select the tray you loaded the photo paper into, if your printer has more than one tray.

    Source or Paper source menu on the Paper/Quality or Features tab

    Photo paper type

    Set the paper type you are using, such as HP photo paper, glossy, or matte finish.

    Type, Paper Type, or Media menu on the Paper/Quality or Features tab

    Paper size

    Select the paper size you loaded in the printer, such as 4 x 6, 5 x 7, or 8 x 10 paper.

    Size or Paper Size menu in Advanced Options or on the Features tab

    Some newer printers support more paper options. Go to Creating Custom Paper Sizes for more information.

    Add or remove a border

    Add a white border around the photo or print to the very edge of the paper.

    Borderless Printing or Paper Size menu in Advanced Options

    The Printing Shortcut tab might include shortcuts to print with or without a border

  6. Change the following color and quality settings for best photo printing results.



    Quality: Measured in print resolution dots per inch (DPI). Higher DPI produces better photos but slows print speed and might use more ink. See printer specifications for print speeds (measured in pages-per-minute).

    • Draft: Lowest DPI typically used when ink cartridge levels are low or when high quality prints are not needed

    • Normal: Default quality setting suitable for most print jobs

    • Best: Better DPI than Normal

    • Max DPI: Highest DPI setting available

    Quality Settings or Media menu on the Paper/Quality tab

    Print in Max DPI or Output Quality menus are available in Advanced Options, depending on the printer

    Printing in color or black and white: The following settings might be available, depending on the printer.

    • Color: Uses all cartridges to print full color photos

    • Black & White, Black Ink Only, or Monochrome: Printer uses the black ink cartridge only; suitable for normal or lower quality black and white prints

    • Grayscale: Printer uses ink from all cartridges to produce a wider range of black and grey tones; suitable for high quality black and white prints

    Select color and black and white settings, depending on the printer.

    Select Color or Black & White on the Paper/Quality tab

    On the Color tab, Features tab, or in Advanced Options, click the menu next to Print in Grayscale and select Off for color prints, High Quality Grayscale, or Black Ink Only

  7. Click OK, and then click Print.

  8. After printing, remove any photo paper from the tray and store it in the package it came in or in a plastic bag. If left in the tray for an extended time, the paper might start to curl.

Tips for printing quality photos

Read these tips and recommendations for printing the best pictures with your HP printer.

  • Use HP photo paper: HP photo papers are optimized for use with inkjet printers and provide quality prints for craft projects or framing.

  • Take high resolution photos: Higher resolution photographs result in clearer, more vibrant prints.

  • Edit photos before printing: Before printing, use photo editing tools to improve colors, brightness, contrast, and any other appearance settings.

  • Check the computer display: If your computer monitor displays colors inaccurately, printed photo quality might be unsatisfactory. Try changing to the monitor's default color settings or use a calibration tool to confirm the color accuracy.

  • Use Best or Max DPI quality in print settings: Higher print quality settings provide best results.

How to Print Photos (Windows)


Keep me posted. Happy to help!



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Have a great day! 

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Thanks for your answer, but like i note you, it's not a problem of position of the paper bescause il I print on a A4 paper result is the same the picture is trunqued, the problem il the format jpeg. that could not be OK


If I print picture direct by the printer, by using front of menu it's OK it's like if the logicial don't accept the format jpeg and make marge inside the picture

thank's for your answer

Marie Muller


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