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HP Envy 6032 all-in-one
macOS 10.13 High Sierra

After CHANGE OF INK CARTRIDGES (HP Instant Ink) I get an Edge LED blinking yellow and an error message "E 0" blinking white on the display; the printer monitor on my Mac shows: "ERROR:/.SFCompactDisplay-Heavy"… now it's Nothing Goes instead of Anything Goes.

Wi-Fi light on printer is steady.

The attempt of printing a Printer Information  Page results in a sheet of blurred black characters only.

I went through the routine of a hard reset along the instructions you provided in a previous post.

Photocopying do not work; Scanning to the computer works fine, printout of scan does not , as could be expected.

What needs to be done?

1 REPLY 1
HP Recommended

@frizzz, Welcome to the HP Support Community! I’m here to help.

 

I understand you are not able to print. Insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

 

An E0 error indicates an unusable cartridge.

This condition occurs when at least one ink cartridge needs attention, is faulty, incorrect, missing, damaged, or incompatible. Reseat both ink cartridges, clean the ink cartridge contacts, restart the printer, and replace one or both ink cartridges if necessary.

 

For more info, refer to - Blinking Lights and Error Codes

 

Make sure the ink cartridges are properly inserted in the printer, you may refer to - Replace HP inkjet printer cartridges

 

Kindly perform the steps mentioned in this document - Ink cartridge error

 

To assist you better, I would need some information related to your Instant Ink Subscription. This information cannot be shared on a public post.

I have sent you a private message, reply to the message with your details.

 

In order to access your private messages, click the private message icon on the upper right corner of your HP Community profile, next to your profile Name or simply click on this link.

 

Hope this helps! Keep me posted. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click on the YES button to reply that the response was helpful and/or to say “Thank You”.

Have a great day! 

KUMAR0307
I am an HP Employee

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