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Locked

‎06-12-2021 06:11 AM

HP Recommended
Product: Officejet 6700 Premium
Operating System: Microsoft Windows 10 (64-bit)

Good afternoon all, 

 

Hi Hp family,

 

Please be gentle as I am new here. 

 

My HP Officejet 6700 Premium is giving me issues - specifically two things: 

First, the embedded web page had a password set up a server which was accepted, but when I try to log in, it outright refuses and locks me out. Second, I have reset the printer completely in the hope that the password might be reset to its original default, but to no avail. When I tried to use my old email address, it told me it was already in use. The HP Eprint system has given me a new Eprint email address. Would it be possible to get around this?

 

Thank you in advance for your help and advice!

 

OLANSIC

1 ACCEPTED SOLUTION

Accepted Solutions

‎06-12-2021 06:17 AM - edited ‎06-14-2021 06:49 AM

HP Recommended

EWS is locked


To reset the printer beyond what you have done, you will likely need the assistance of an agent.
Information of this nature cannot be provided by those of us outside HP (not employees).
If anyone can address this part of the request, I will forward it.

 

What about ePrint support?

The good news...
The printer still supports web services.
At this writing, your printer is not on the "no longer supported" list for web services.
Web Services has been discontinued on some older printers (as listed)
Web Services Notice

 

if you are still confuse are not able to solve your problem please comment down will assist you.

 

I hope it works for you

 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎06-12-2021 06:17 AM - edited ‎06-14-2021 06:49 AM

HP Recommended

EWS is locked


To reset the printer beyond what you have done, you will likely need the assistance of an agent.
Information of this nature cannot be provided by those of us outside HP (not employees).
If anyone can address this part of the request, I will forward it.

 

What about ePrint support?

The good news...
The printer still supports web services.
At this writing, your printer is not on the "no longer supported" list for web services.
Web Services has been discontinued on some older printers (as listed)
Web Services Notice

 

if you are still confuse are not able to solve your problem please comment down will assist you.

 

I hope it works for you

 

Was this reply helpful? Yes No
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