Eero router - no WPS

[nw870]

I have a HP-3720, and the new router is an Amazon EERO ...this has no wps and i can't seem to connect my printer to the wifi. previous router did and connected fine... bemused and confused

[Raj2111]

Hi @nw870 

I understand you're experiencing an issue with your HP printer, and I apologize for any inconvenience this may have caused. I'm here to help you today.

Please follow these steps:

Uninstall the HP smart app from any one of the devices.

Note: If there are additional printers listed on the HP smart app, they will be deleted) 

Restore network settings to default settings - Press and hold the Wireless button and the Cancel button from the printer control panel together for 5 seconds and release it. This would erase the old network from the printer and would put the printer in setup mode. 

Post that, re-download the HP smart app on your phone, open the app, and click on add printer on top. Select your printer and follow the on-screen instructions to get your printer connected to the network. 

Once successfully connected, the wireless light would turn solid blue.

Please let me know, if you come across any concerns, I will assist you further and will have that sorted as well.

Refer to this document,  click here

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support