• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
Experiencing 'Printer Blocked' or 'Printer Error' message? Click here for more information.
Check some of the most frequent questions about Instant Ink: HP INSTANT INK, HP+ PLANS: INK AND TONER.


Check out our Black or Color Ink Not Printing, Other Print Quality Issues info about: Print quality and Cartridge Issues.
Locked

‎07-01-2024 12:12 PM

HP Recommended
Product: HP ENVY 6458e All-in-One Printer

This is a new printer for me—a few months old. While removing a jammed piece of paper, I noticed a small tight-coiled spring (approx. 1" long) bounce from the left side of the inner chamber. I couldn't tell where the spring came from. After the paper was removed, I closed the top cover. And all "error messages" reset and disappeared. But now I am afraid to print because I might further damage the machine. Any advice?

Category:
2 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎07-01-2024 12:19 PM

HP Recommended

It seems to be working fine - a co-worker printed it (I didn't know there was a problem), and the docs came out fine. 

View solution in original post

Was this reply helpful? Yes No
1 REPLY 1

‎07-01-2024 12:19 PM

HP Recommended

It seems to be working fine - a co-worker printed it (I didn't know there was a problem), and the docs came out fine. 

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.