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‎07-22-2019 02:42 AM

HP Recommended
Product: HP ink Tank Wireless 410 Series
Operating System: macOS 10.14 Mojave

I set up my printer, worked well right away.  I printed from my computer.  The next day I could only print from my phone, not my laptop.  I keep getting this message "Encryption Credentials Expired"    The printer is working fine as it prints from my phone. 

1 person had the same question
2 REPLIES 2

‎07-22-2019 11:54 AM

HP Recommended

Hi,

Ensure the latest firmware is installed and check for any change:

https://support.hp.com/in-en/product/hp-ink-tank-wireless-410-series/16180953/document/c02919168

 

If that doesn't help, from System Preferences > Printers & Scanners, delete the printer and add it back by clicking the Plus sign.

Within the Use drop-down menu select the AirPrint option (rather than Secure AirPrint) and check for any difference.

 

Shlomi



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‎09-19-2019 04:43 PM

HP Recommended

The printer has generated an expired server certificate. To resolve this issue please follow the directions outlined in the document "'Encryption Credentials Expired' Error Displays".

 

URL to document

https://support.hp.com/us-en/document/c06447928

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution and Kudos buttons, that'll help us and others see that we've got the answers.

I am HP Employee
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