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‎05-18-2016 09:58 AM

HP Recommended
Product: HP Officejet 4630
Operating System: Microsoft Windows 10 (32-bit)

 

 

         I try to print a document on my printer. I get: “ Error printing on HP Officejet 4630.  Printer has a problem that requires your intervention” on computer.

 

         Then on printer I get: ” Cannot print. Press OK to connect printer to update status.” I press OK then I see ‘Cancelling’. “Printer must be connected to the network for this feature”. No printing.

 

WHAT CAN I DO TO MAKE IT PRINT?

1 ACCEPTED SOLUTION

Accepted Solutions

‎05-18-2016 10:01 AM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


View solution in original post

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3 REPLIES 3

‎05-18-2016 10:01 AM

HP Recommended

Running the diagnostics at http://www.hp.com/go/tools may help resolve the issue.  Download and run the HP Print and Scan Doctor.

 


Bob Headrick,  HP Expert

I am not an employee of HP, I am a volunteer posting here on my own time.

If your problem is solved please click the "Accept as Solution" button 

If my answer was helpful please click "Yes" to the "Was this post helpful" question.


Was this reply helpful? Yes No

‎05-18-2016 10:02 AM

HP Recommended

Hi,

 

How is your printer connected to the computer is it through the USB cable or connected wirelessly

 

if it is conencted throught the USB cable can you check if the cable id connected properly at both the ends.

 

If it is connected wirelessly please check if the wireless router is on and it is broadcasting.

 

Click the thumbs up below to show appreciation for my help!

Click the "Accept as Solution" if I have guided you to a solution!

 

 

Best WIshes

Although I am an HP employee, I am speaking for myself and not for HP.

--Say "Thanks" by clicking the Kudos Star in the post that helped you.
--Please mark the post that solves your problem as "Accepted Solution
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‎05-18-2016 10:58 AM

HP Recommended

Thank you very much!

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