Envelopes Jam with HP Smart Tank 7600

[exoC2]

First time trying to print a standard #10 envelope with this printer. Placed it into the tray per the debossed orientation image, adjusted the alignment guides, selected #10 envelope in the "what paper did you just install" menu, created a #10 envelope document within Microsoft Word, opened the printer settings for that print job within MIcrosoft Word and selected #10 envelope as the type.

Jam.

Every. Single. Time.

This printer CANNOT print #10 envelopes, and I don't understand why. Immediate jam, every single time. It is OUTRAGEOUSLY frustrating. I am doing everything you are supposed to do. I am using a high quality envelope, completely standard size.

Amazing that you have to pay to contact support to have them troubleshoot their defective product. Maybe someone here has a tip that can get the printer to do what it's advertised to do.

[exoC2 · Accepted solution]

The solution was to save the document as a PDF instead, edit the PDF and delete the additional blank letter sized page that Word likes to create, and then print using Adobe Acrobat.

However, the debossed image within the plastic tray has the envelope oriented 180 degrees from how it should be. The first print was upside down relative to the envelope opening.

For reference, when I attempted to print with Word, I was printing only the first page (the envelope sized one) and not sending the blank letter sized one to the printer. But somehow Word must not interface well with this particular printer.