Envelopes are crushed when printed

[Sandymagoo]

Envelopes are crushed when printed

[Sneha_01]

Hi @Sandymagoo,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

If your envelopes are getting crushed when printed with your HP OfficeJet 8015e All-In-One Printer, it may be due to incorrect settings, paper handling issues, or the type of envelopes used. Here are some steps to help resolve this issue:

Step 1: Check Printer Settings

• Ensure the printer is set to the correct paper type and size for envelopes.Go to Control Panel > Devices and Printers.Right-click your HP OfficeJet 8015e and select Printing preferences.Set the paper type to Envelope and select the correct size.
• Lower the print quality setting to reduce the chance of crushing.In the Printing preferences window, find the Quality or Print Quality setting and set it to Draft or Normal.

Step 2: Load Envelopes Correctly

Adjust Paper Guides:

• Ensure the paper guides in the input tray are snug against the envelopes without bending them.Load envelopes with the flaps closed and facing down, according to the printer's instructions:
• Avoid loading too many envelopes at once. Try printing with just a few envelopes in the tray to see if this helps.

Step 3: Use Suitable Envelopes

• Use high-quality envelopes that are designed for inkjet printers.Avoid using envelopes with clasps, windows, or thick textures as they may not feed properly.

Check Envelope Condition:

• Ensure the envelopes are not bent, wrinkled, or curled before loading them into the printer.

Step 4: Clean and Maintain the Printer

• Turn off the printer and unplug it.Open the printer and locate the paper feed rollers.Use a lint-free cloth slightly dampened with distilled water to clean the rollers.Allow the rollers to dry completely before plugging the printer back in and turning it on.

Check for Paper Debris:

• Inspect the paper path and remove any debris or bits of paper that might be causing issues.

Step 5: Firmware Update

1. Check for Firmware Updates:
   • Make sure your printer firmware is up to date.Use the HP Smart app or access the Embedded Web Server (EWS) by entering the printer’s IP address in a web browser and check for firmware updates.

Step 6: Test Printing:

• Load a single envelope and try printing to see if the issue persists .If possible, test with a different brand or type of envelope to see if the problem is specific to the envelopes you are currently using.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support