• ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
  • ×
    Information
    Need Windows 11 help?
    Check documents on compatibility, FAQs, upgrade information and available fixes.
    Windows 11 Support Center.
  • post a message
Guidelines
We have new content about printers, Click here to check it out!
Common problems for Connectivity Issues
We would like to share some of the most frequently asked questions about Printer Wi-Fi, Connectivity Issues and Offline Status. Check out this link: HP printer is offline or unavailable.
Locked

‎02-21-2025 02:11 PM

HP Recommended
Operating System: macOS 12.0 Monterey

MacOS 14.6.1,  HP Envy 4500, "printer is offline" error message on Print Center.

HP's advice: "restart computer and router with printer off" gets me printing, but only for a few days.

What might I have done wrong during that time to spoil the fix?  That is, what's going on?

 

Category:
5 REPLIES 5

‎02-28-2025 05:55 AM

HP Recommended

Hi @Ductape,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

As I understand that you are getting an offline error on the Mac device, please try the steps shared below

Re-ad the printer

Remove and re-add your printer from the print queue to clear any error states.

  1. Click the Spotlight icon, and then search for and open Printers & Scanners.
  2. Click the printer name, click Remove Printer or the Remove button, and then click Remove Printer or Delete Printer when prompted.

      3. Click Add Printer, Scanner, or Fax or the Add button, select your printer in the list, and then click Add.

Reset the printing system (macOS)

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

 

  1. Click the Spotlight icon, and then search for and open Printers & Scanners.
  2. Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

 

  1. Restart the printer.
  2. Click Add Printer, Scanner, or Fax or the Add button, select your printer in the list, and then click Add.

Create a manual IP connection

Use information on a Network Configuration Page to set up a manual IP address for your printer, and then use it to connect to your Mac.

  1. Print a Network Configuration Report.
    • HP Smart app: From the app home screen, click the image of your printer, click Printer Reports under Tools, and then select Network Configuration Report.
    • Printers with a touchscreen control panel: On the control panel, open the Wireless or Network Settings menu, and then select Network Configuration Report or Network Configuration Page.
    • HP printers without a touchscreen control panel: On the control panel, press and hold the Wireless and Information buttons. Printing reports from the control panel can vary by printer model.

Depending on your printer, another method might be:

  • Press the Wireless and Resume/Cancel buttons at the same time.
  • Press and hold the Information button until all buttons light up, and then press and hold the Resume button or press the Information Resume buttons.
  • Press and hold the Resume button ( or ) until the Ready light blinks.
  1. On the Network Configuration Page, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.
    • Under 802.11 Wireless, the Status should be Connected.

 

  • Under 802.11 Wireless, find the printer IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

 

  • Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

 

  1. On your Mac, open an internet browser, type one of the URLs into the address field, and then press Enter to open the Embedded Web Server (EWS).
  2. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.
  3. Select Manual IP, and then enter your printer information.

 

Was this reply helpful? Yes No

‎02-28-2025 05:59 AM

HP Recommended

To auto-fill all fields, click Suggest a Manual IP Address, and then make sure the fields for Manual IP Address, Manual Subnet Mask, and Manual Default Gateway match the printer information on the Network Configuration Page. If Suggest a Manual IP Address is not available, type the information from the Network Configuration Page into the IP Address, Subnet Mask, and Default Gateway fields. Click Apply to save the manual IP address settings. In the main menu bar, click the Spotlight icon, and then search for and open Printers & Scanners. Click Add Printer, Scanner, or Fax or the Add button. In the Add Printer window, select the IP icon. Type the manual printer IP address in the Address field, and then select AirPrint from the Protocol drop-down menu. Wait for the Mac to connect to the printer. Enter a printer name in the Name field that you can recognize easily but is not personally identifiable to protect your privacy. Click Add to complete the setup. Please use the link if you need more help: Click here

I hope this helps.

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

VikramTheGreat
HP Support

Was this reply helpful? Yes No

‎02-28-2025 06:00 AM

HP Recommended

Hi @Ductape,

Welcome to HP Support Community.
 

Thank you for posting your query, I will be glad to help you.

As I understand that you are getting an offline error on the Mac device, please try the steps shared below

Re-ad the printer

Remove and re-add your printer from the print queue to clear any error states.

  1. Click the Spotlight icon, and then search for and open Printers & Scanners.
  2. Click the printer name, click Remove Printer or the Remove button, and then click Remove Printer or Delete Printer when prompted.

      3. Click Add Printer, Scanner, or Fax or the Add button, select your printer in the list, and then click Add.

Reset the printing system (macOS)

Resetting the printing system on a Mac can resolve problems such as print jobs stuck in the queue, connection issues, and incomplete driver setups.

 

  1. Click the Spotlight icon, and then search for and open Printers & Scanners.
  2. Right-click or click while pressing Control in the Printers list, and then select Reset printing system to complete the reset.

 

  1. Restart the printer.
  2. Click Add Printer, Scanner, or Fax or the Add button, select your printer in the list, and then click Add.

Create a manual IP connection

Use information on a Network Configuration Page to set up a manual IP address for your printer, and then use it to connect to your Mac.

  1. Print a Network Configuration Report.
    • HP Smart app: From the app home screen, click the image of your printer, click Printer Reports under Tools, and then select Network Configuration Report.
    • Printers with a touchscreen control panel: On the control panel, open the Wireless or Network Settings menu, and then select Network Configuration Report or Network Configuration Page.
    • HP printers without a touchscreen control panel: On the control panel, press and hold the Wireless and Information buttons. Printing reports from the control panel can vary by printer model.

Depending on your printer, another method might be:

  • Press the Wireless and Resume/Cancel buttons at the same time.
  • Press and hold the Information button until all buttons light up, and then press and hold the Resume button or press the Information Resume buttons.
  • Press and hold the Resume button ( or ) until the Ready light blinks.
  1. On the Network Configuration Page, find the Wireless Status, IP Address, Subnet Mask, Default Gateway, and URL.
    • Under 802.11 Wireless, the Status should be Connected.

 

  • Under 802.11 Wireless, find the printer IP Address, Subnet Mask, and Default Gateway numbers. If you see different numbers for IPv4 and IPv6, you only need the IPv4 numbers.

 

  • Under General Information, find the URL(s) for Embedded Web Server. Your printer might have more than one URL.

 

  1. On your Mac, open an internet browser, type one of the URLs into the address field, and then press Enter to open the Embedded Web Server (EWS).
  2. In the EWS, click the Network or Networking tab, open the Wireless menu option, and then click IPv4 Configuration.
  3. Select Manual IP, and then enter your printer information.

 

Was this reply helpful? Yes No

‎03-19-2025 06:19 PM

HP Recommended

Thank you, Vikram.  I haven't tried your solution yet because of my personal work queue, but I do need it.  The Support Community has helped me once before, and I was sure to acknowledge that properly online.

Was this reply helpful? Yes No

‎03-20-2025 11:56 AM

HP Recommended

Hi @Ductape,

You're very welcome! 😊 No rush at all—your work queue comes first. When you do get around to trying the solution, I hope it works smoothly for you. And it’s great to hear that you’ve had good experiences with the Support Community before; giving proper acknowledgement is always a nice touch.
 

If you ever need anything, I’m here whenever you're ready. Take care, and good luck with everything on your plate! 🚀💻

Take care and have a great day ahead!
 

VikramTheGreat

HP Support

Was this reply helpful? Yes No
Warning
Be alert for scammers posting fake support phone numbers and/or email addresses on the community.
If you think you have received a fake HP Support message, please report it to us by clicking on "Flag Post".
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the Terms of Use and Rules of Participation.
Didn't find what you were looking for? Ask the community
† The opinions expressed above are the personal opinions of the authors, not of HP. By using this site, you accept the <a href="https://www8.hp.com/us/en/terms-of-use.html" class="udrlinesmall">Terms of Use</a> and <a href="/t5/custom/page/page-id/hp.rulespage" class="udrlinesmall"> Rules of Participation</a>.