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‎03-28-2019 08:12 AM

HP Recommended
Product: Envy 4500
Operating System: Microsoft Windows 10 (64-bit)

I already went online and changed the printer setting but it hasnt helped. Try to use non hp ink. If I cant Im throwing it away and never using HP again just like I refuse to use Apple products ever again.

1 REPLY 1

‎03-28-2019 08:47 AM

HP Recommended
Hi, Below are the screenshots on how to turn off cartridge protection Open the HP printer assistant, click on the ink indicators it will bring up a new window on that go to Cartridge protection Tab and disable it.
Although I am an HP employee, I am speaking for myself and not for HP.
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