Envy 4500 Stuck on alignment Page

[territ1]

The link to reset the printer in the reply does not find my printer

[The_Fossette]

Hi @territ1,

Welcome to the HP Forums!

This is a wonderful place to converse with the community, get assistance and find tips.

I reviewed your post and understand that you want to know how to reset your printer.

I’d love to help!

In order that I may provide you with an accurate solution, I will need a few more details.

What is the model of your printer?

What is the exact issue you are facing?

Have you performed any troubleshooting steps before posting?

Meanwhile, follow below steps and check if it helps.

1. If the printer is off, turn on the printer, and then check the status of the printer.

   • If the printer starts printing jobs from the print queue, your printer is clearing out queued print jobs and is online. You can stop troubleshooting.

   • If the printer goes to an idle state after its startup routine, it might be online.

   • If the computer still shows the printer as offline, continue using these steps.

2. With the printer turned on, disconnect the power cord from the printer.

3. Unplug the printer power cord from the wall outlet.

4. Wait at least 60 seconds. Restart the computer while you are waiting.

5. Plug the power cord back into the wall outlet.

6. Reconnect the power cord to the rear of the printer.

7. If the printer does not turn on by itself, press the Power button to turn it on.

8. Make sure the printer is connected to the computer or the network.

   • Wireless network connection: On the printer, open the Wireless network or Settings menu to make sure the wireless signal is turned on. Make sure the light next to the Wireless icon  is on and steady.

   • Wired network connection: Make sure the cable is connected to the printer Ethernet port  and to an available port on the router. The green link light should be steady, and the orange activity light should blink.

     Figure : Connect the cable to the printer and to the router

     

   • USB connection: Make sure the cable is securely connected to the printer and to a working USB port on the computer.

9. Try to print.

Let me know how it goes. Awaiting your reply!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles. Take care now and have a splendid week ahead.

Good day! Take care 🙂

Cheers!

[territ1]

As mentioned in the title, the printer is an Envy 4500.

It is printing fine now, but several times over the last week, it has gotten hung up on the alignment page. It would print the page, but not scan it. The screen would say it was scanning and I was unable to cancel and get it back to printing. I tried unplugging and restarting but it would go back to the same frozen state. Eventually, it did begin printing.

In reviewing similar threads on this forum, I saw something about a software upgrade, but was unable to access it.

[The_Fossette]

Hi @territ1,

Perfect, I am really glad that the printer is working fine now.

You can update the printer firmware following the steps in the below article.

http://hp.care/2jdOh4k

Let me know how it goes and you have a great day!

To simply say thanks, please click the "Thumbs Up" button to give me a Kudos to appreciate my efforts to help. If this helps, please mark this as “Accepted Solution” as it will help several others with the same issue to get it resolved without hassles.

Take care.

Cheers!