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‎10-28-2019 03:49 PM - last edited on ‎10-28-2019 04:01 PM by Retired

HP Recommended

I have followed all three of these steps multiple times now, along with multiple tries using  the troubleshooter and Scan Doctor - I even uninstalled and reinstalled the HP printer, then re-applied the updated software and I am right back to still being unable to connect to the printer. I get an immediate error when I try to print a test page, and can't scan any document.  I have now spend over 5 hours messing with this and am extremely frustrated.  Printer is connected to the Wift, as is my PC on the same wifi network, but PC & HP Printer are not communicating.  

 

I have two college students in this home and this is causing some serious issues, please help resolve ASAP.

 

MLY1

1 ACCEPTED SOLUTION

Accepted Solutions

‎11-14-2019 09:08 AM

HP Recommended

8lives - I did not get to your last step (enter printer IP address into browser), but I am now able to scan and print again!  I don't know which step (or order of steps) worked, but I am so grateful for your help! Happy holidays!

 

MLY1

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18 REPLIES 18

‎10-28-2019 05:24 PM

HP Recommended

If you enter the printer IP into your browser are you able to open the printer EWS?

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‎10-31-2019 05:00 PM - edited ‎10-31-2019 05:14 PM

HP Recommended

I have entered the IP address into the URL and followed the steps there that others suggested on this site (and on other sites, out of desperation) . Nothing changed.  I turned off the firewall while I made all of the changes suggested and even uninstalled and reinstalled the printer. I just tried again to print a test page and immediately get a print error. I've run the troubleshooter, and every other thing I've found...For this to stop working so suddenly with no error codes to research, etc is immensely frustrating.

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‎11-02-2019 03:22 PM

HP Recommended

Are you running a antivirus program?

Are you able to print via the USB port?

Version of Windows?

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Please mark the post that solves your issue as "Accept as Solution".
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‎11-02-2019 05:33 PM

HP Recommended

I have been using Webroot antivirus for the past 3-4 years, but disabled the firewall each time I tried to troubleshoot the printer issues.

This printer does not have a USB port.

I have been on Windows 10 for the past few years.

 

Side note: my daughter uses a Macbook laptop and she CAN print to this printer...why can't I!?  So frustrated!!  We've not installed any new devices or apps, or any unexpected updates....Please help!

 

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‎11-03-2019 11:41 AM

HP Recommended

This printer does have a USB port, it's next to the power connector.

Start by uninstalling the antivirus program & then rebooting.

Check the system files by runing sfc /scannow from a cmd admin prompt.

Try printing.

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Please mark the post that solves your issue as "Accept as Solution".
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‎11-09-2019 01:28 PM

HP Recommended

I can print/scan when connected to the printer by the USB cable. I uninstalled Webroot, rebooted and tried to run sfc/scannow in the command prompt, but received this reply: You must be an administrator running a console session in order to use the sfc utility. What should I try next?

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‎11-09-2019 02:25 PM

HP Recommended

You need to run the cmd prompt as admin.

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Please mark the post that solves your issue as "Accept as Solution".
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‎11-09-2019 02:44 PM

HP Recommended

How do I run the prompt as an Admin?  

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‎11-09-2019 03:26 PM

HP Recommended

B4 you start the cmd prompt right click on it & choose run as admin.

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