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‎09-26-2017 12:42 PM

HP Recommended
Product: HP Envy 4511
Operating System: Microsoft Windows 10 (64-bit)

I have had this printer for several months, and it HAS printed in color in the past. Suddenly it will not print in color either from MS Word or from Photos. I have tried about every suggestion offered in the posts, with no success. Any help will be greatly appreciated. Thanks.

8 people had the same question
2 REPLIES 2

‎09-26-2017 03:20 PM - edited ‎09-26-2017 03:22 PM

HP Recommended

Hello Alan,

 

The problem probably is in the print settings.  Please see the pics I placed on the below link.  You may have the default setting in Print Dialog for B&W only.  The grayscale could affect that (maybe).  If that doesn't help please provide some info.    

https://h30434.www3.hp.com/t5/Printer-Software-and-Drivers/5660-All-In-One-Series-will-copy-in-color...

 

Does it copy both B&W and color?  I assume that it prints in B&W satisfactorily?  Can you scan to the computer.

Has something changed recently.  Did Win 10 upgrade?  Did you print something unusual.  Are you using Instant Ink?

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‎09-30-2017 09:54 PM

HP Recommended

RichAnt,

thanks for the response. My printer did not have the option to choose color on the first screen -- there was nothing below the "Quality" options, and I honestly can not tell you how the "Grayscale" was checked. What I did was the old "uninstall the printer" and then "reinstall it." It is working fine now. Thanks, but I'll remember that "Grayscale - Off" on the Advanced page should it happen again.

I appreciate your help.

1 person found this reply helpful
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