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‎12-12-2015 01:57 PM

HP Recommended
Product: Envy 4520 printer scanner
Operating System: Microsoft Windows 10 (64-bit)

Hi have an HP Envy 4520. The paper support arm comes out but dosent return auotmaticly to the printer after i remove the paper?

1 ACCEPTED SOLUTION

Accepted Solutions

‎12-14-2015 03:18 PM

HP Recommended

Welcome to the HP Community @Richsand007,

 

The paper support arm on the  Envy 4520 is spring loaded so it can only extend automatically. To retract the arm you must manually 'push' the arm back, as there is no component built into the printer that will retract it automatically.

 

Hope this helps.

 

If this helps show appreciation for my reply by hitting the thumbs up below

 

Click the "Accept as Solution" button if I have helped you reach a solution.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

View solution in original post

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5 REPLIES 5

‎12-14-2015 03:18 PM

HP Recommended

Welcome to the HP Community @Richsand007,

 

The paper support arm on the  Envy 4520 is spring loaded so it can only extend automatically. To retract the arm you must manually 'push' the arm back, as there is no component built into the printer that will retract it automatically.

 

Hope this helps.

 

If this helps show appreciation for my reply by hitting the thumbs up below

 

Click the "Accept as Solution" button if I have helped you reach a solution.

MarcelusWallace

I work on behalf of HP

★Please click "Accept as Solution" if you feel my post solved your issue, it will help others find the solution.
★Click the "Kudos, Thumbs Up" on the right to say "Thanks" for helping!

Was this reply helpful? Yes No

‎02-02-2016 11:20 AM

HP Recommended

I have the same problem. But, I have pushed on it fairly hard and it won't retract. I don't want to break it.

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‎02-05-2016 08:56 PM

HP Recommended

You have to swing it to the left.

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‎02-06-2016 08:29 AM

HP Recommended

Thank You

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‎02-01-2017 01:16 PM

HP Recommended

Oh. My. GOD.

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