Envy 4524 will not print black but black cartridge is charged

[Bonsai2]

Have just changed computer and re-installed the software but printer will not print black even though the cartridge is charged

[Jeet_singh]

Hi @Bonsai2,

Thank you for posting on HP Support Forums. It is a great place to find the help you need, from other users, HP experts, and other support personnel. For you to have the best experience on the HP forum, you could also visit our HP Forums Guide for the First Time Here? Learn How to Post and More.

I understand you are having issues printing in black on your HP Envy 4524 printer.  Don't worry as I have a few suggestions which should help you resolve this issue.

To provide you with an accurate solution, I'll need a few more details:

Have you recently made any changes on the printer before the issue started?

Are you using genuine HP ink cartridges or refilled cartridges?

Have you tried to clean the cartridge contacts as well as the rollers?

Have you tried to print a Print a Print Quality Diagnostic report?

In the meantime, let's try these steps here:

Please make sure that the printer is connected directly to the wall outlet and not to the surge protector.

Remove all the ink cartridges and then try to perform a hard reset on the printer.

With the printer turned on, disconnect the power cord from the rear of the printer and also unplug the power cord from the wall outlet.

Remove USB cable, if present.

Wait for 2-3 minutes, press and hold the power button on your printer for about 30 seconds to remove any additional charge.

Now plug back the power cable straight to a wall outlet without any surge protector or an extension cord and then plug back the power cord to the printer.

Turn on the printer and wait till warm-up period finishes and the printer is idle.

Now insert the ink cartridges and then try to print a test page and check if it works.

Let’s first try and make a “photocopy” to determine whether the issue is with the printer or not. Place a document on the scanner glass and choose “Copy” option. If the printer is making a good copy, then the printer hardware is fine.

For more assistance, please follow the steps suggested in the support document for - HP Printers - Fixing Print Quality Problems

Let me know if those steps worked for you.

If they did, that’s awesome!

Give us some reinforcement by clicking the solution and kudos buttons,

That’ll help us and others see that we’ve got the answers!

Good Luck.

[Bonsai2]

Hi Jeet,

Thanks for your email.

As regards your questions:

No changes were made on the printer

Am using genuine HP cartridges

I have run all of the cleaning, alignment etc proceedures from my computer and they have been carried out. No black though

I have run a diagnostic report

I also took a photocopy and this satisfactorily printed in black

Thus, it appears that the printer itself is OK and that the problem lies with the connection with the computer.

I have carried out your suggestions but there is no change.

I am at a bit of a loss!

Cheers,

David

[Jeet_singh]

Hi @Bonsai2,

Thank you for replying,

I appreciate your time and efforts,

As I understand you have followed the steps suggested from the previous post and still having the issue with printing in black. Don't worry as I have a few other steps which should help you resolve this issue.

Since you are able to make a photocopy in black, I would suggest the next step would be to uninstall and reinstall the printer drivers.

1.) In Windows, search for and open Programs and features

2.) Select your HP Printer

3.) Select Uninstall

4.) In Windows, search for and open Devices and printers

5.) In the Devices and Printers windows look for your HP printer. If you see it listed right-click on it and choose 'Delete' or 'Remove Device'

6.) Open up the run command with the "Windows key + R" key combo.

7.) Type printui.exe /s and click Ok. (Note: there is a space in between “printui.exe” and “/s”)

8.) Click on the "Drivers" tab

9.) Look for HP Printer driver. If you see it Click on it and click Remove at the bottom

10.) Select Ok

11.) Select Apply and Ok on the Print Server Properties windows

12.) Close Devices and Printers

13 ). Restart the PC

14 ). Now click on this link: http://ftp.hp.com/pub/softlib/software13/COL61220/mp-147799-1/EN4520_Full_WebPack_1122.exe and install the updated printer drivers

15 ). Connect the USB cable only when prompted and follow the on-screen instructions to complete the setup.

I hope this should do the trick. Let me know how it goes for further assistance.

Feel free to post your query for any other assistance as well,

It's been a pleasure interacting with you and I hope you have a good day ahead.

If you wish to show appreciation for my efforts, mark my post as Accepted Solution.

And click on the Purple Thumbs up icon at the bottom of my comment.

Regards,

[Bonsai2 · Accepted solution]

Hi Jeet,

Many thanks for your email.

Slight delay in my response as I have been waiting for replacement cartridges.

The whole problem may have been due to the black cartridge beginning to run low, even though this was not being reported and I was able to to print black on the printer itself. I loaded the new black cartridge and hey presto, black was coming out and everything was fine.

I am a happy man and did not need to carry out the additional proceedures that you suggested.

I realy appreciate the time that you spent answering my question and am thankful to know that there are great

guys out there who are happy to help out people like me when a problem occurs!

Good man!

Cheers,

David