Envy 5000 series wont print in colour, only black and white

[Dortygolf]

Envy 5000 series printer only prints  in black and white, it doesn't have a colour option to select on, tried uninstalling but no change. No error messages, working alright apart from wont print in colour, test print has no colour. 

[Jay_G24]

Hi @Dortygolf

Welcome to the HP Support Community. I'd be happy to assist you

Due to the current global COVID-19 situation, we're seeing an influx of customers coming in for support. We appreciate your patience.

 Let's try and uninstall the printer software from the root level on your PC and install the full feature printer software.

--->In Windows, search for and open Programs and Features.

--->Select your HP printer.

--->Select Uninstall.

--->In Windows, search for and open Devices and Printers.

--->In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

--->Open up the run command with the "Windows Key + R" key combo.

--->Type printui.exe /s and click OK.

--->Click on the Drivers tab.

--->Look for HP Printer driver. If you see it click on it and click remove at the bottom.

--->Select OK.

--->Select Apply and OK on the Print Server Properties windows.

--->Close Devices and Printers.

And then reinstall the printer full-featured drivers from software and drivers page 

and also,We would have to connect the printer to TCP/IP port- follow the below instructions-

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, input the Static IP address you just set from the above information.  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[Dortygolf]

Hi Jay_G24,

Thanks for taking the time to help me, I managed to speak to HP helpline and they suggested i replace my colour ink cartridge,

it was telling them it was low on ink, even though the printer tested ok. I replaced the colour ink as suggested, and it cured the problem for me. Thanks once again.

Regards

Dortygolf 

[Jay_G24]

That's great! Happy to hear that. If you need further assistance feel free to reach out to us.

Have a great day ahead!