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‎03-25-2018 08:11 AM - edited ‎03-25-2018 08:18 AM

HP Recommended
Product: Envy 5020
Operating System: macOS 10.12 Sierra

My Envy 5020 printer will not detect my wireless router via the Wireless set up Wizard, or using WPS.  The printer was previously successfully connected to the same router for the past few months.  No idea why it won't connect now.  I have tried resetting the network defualts and powering everything off and back on again.

4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎03-25-2018 11:16 AM

HP Recommended

Take a look at this WiFi troubleshooting link.

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1 REPLY 1

‎03-25-2018 11:16 AM

HP Recommended

Take a look at this WiFi troubleshooting link.

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Please mark the post that solves your issue as "Accept as Solution".
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