Envy 5032 Black ink smearing

[Asdic_Ping]

Hello all,

I'm having an annoying issue with black printing on my HP Envy 5032. For some reason it is occassionally smearing ruining an otherwise good print. I've tried all the recommended cleaning etc but it's still happening. I've only had the printer for about six months and it seems to have started after replacing the black ink cartridge with a new instant ink cartridge. Could it be the cartridge that is faulty? Here is a link to the diagnostics page which shows the problem: https://drive.google.com/open?id=1LhXc5FxrI3TG4Z2kbg7SZxgVKA9Gqvcg

Look at the word "black" in the centre of the page and the beginning of paragraph 7 which shows the problem perfectly.

Grateful for any suggestions on how to remedy this.

[A4Apollo]

Hi! @Asdic_Ping,

I understand your concern and situation, I'm sorry for the inconvenience.

Try removing and reinstalling the ink cartridges

Clean the ink cartridge contacts.

Refer this article to know more information about print quality issues. Click Here

“Your Instant Ink account page has data on past deliveries and estimated shipments.  It also helps you understand what state your cartridges are in based on HP’s data.  Any issues will be shown with steps to fix.  Please check your account page to see the latest cartridge information by signing into your account at “instantink.com

Also, if the issue still persists, please share us few details through a private message. So I can check the account details and ship you the replacement ink cartridges.

Instant ink account number-

Instant ink email address-

Let me know how this works!
 

You have a good day ahead! 🙂

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[Asdic_Ping]

Thanks for the reply. I think the problem has gone away, for now anyway. Hopefully good prints from now on. 

[A4Apollo]

Hi! @Asdic_Ping,

Thanks for the update.

If you have any concerns in the future, please write back to us. 

We will try our best to help you out.

Take Care! 

Happy Weekend! 🙂