Envy 5055 Error Code

[kmccombs]

My new printer regularly shows this error message:

ERROR CODE

0X00D0CD51

UI UI_MAIN_MEM

I restart the printer and it works. Does anyone know what causes this error and how can I stop this error from coming up again? 

Thank you!

[greenturtle]

Hi,

Thanks for using the HP Support Community.

Would suggest that you try to update the printer firmware to see if it resolves the issue.

 This resource would be useful:

Why updating printer firmware is important? (on Monochrome Graphics Display)

Hope that helps!

[kmccombs]

Thank you for the tip. I checked for updates and none are available. The error message seems to always happen while the printer is in hybernation. Never while I’m in the middle of printing. It keeps me from being able to “wake the printer up” to print when it is hybernating. I have to restart it.

[greenturtle]

Hi,

Hi,

Not sure what the errror is but can you try using a TCP/IP port?

Create a TCP IP port

1. Print a Configuration Page to get the printer's IPv4 address (you can also tap on the wireless icon on the Front panel of your Printer to get the IP address)
2. On your PC, go to Control Panel, from Devices and Printers, right click the printer and left click Printer Properties, select the Ports tab.
3. Click Add Port, select Standard TCP/IP Port, then select New Port and follow the wizard.
4. Type in the proper IP address for the printer.

This video resource will show you how to do it:

Create & Use TCP IP port

Note that you can ALWAYS revert back to the original port that the HP software installed by selecting the HP port under the Ports tab (in Printer Properties)

Hope that helps!