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Solved!

Envy 5055 Printer is not showing up as online to devices

HP Recommended
Envy 5055 Printe
Microsoft Windows 10 (32-bit)

My printer will appear to be in good working order, it says it is connected to wifi, but it shows up as offline on all devices.  It will work briefly if I unplug it and replug it in, but after about 5 minutes when the energy saving kicks in it is no longer recognized as available.  I have tried all of the recommended virtual assistant steps.  And there is no change.  I would love to call to speak to someone, but alas, that doesn't seem possible.  Please help.

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HP Support Agent
HP Support Agent
5,619 5,588 337 375
Message 2 of 4
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HP Recommended

 Hi @MeghanG1

 

I'd like to help with the printer connectivity issue.

 

 Use HP Print and Scan Doctor to check connectivity

Download a special version of HP Print and Scan Doctor specifically created to help with printer offline conditions.

  1. Download HP Print and Scan Doctor.
  2. Run HPPSdr.exe from the download location on your computer.
  3. Once HP Print and Scan Doctor opens, click Start, and then select your printer.
    • If your printer in not in the list, turn it off and on, and then click Retry.
    • If there is a connection problem, follow the instructions in HP Print and Scan Doctor.
  4. If a screen prompts you to turn on printer updates, click Yes.
  5. If a screen prompts you to make your printer the default printer, click Yes.

Set a manual IP-

 

To set a manual IP and try the steps below -

 

--->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

--->Open a web browser (ex Chrome or Mozilla) and type in the printer's IP

--->then go to network ---> general ---> network protocols ---> select IPV4 only-->apply 

--->go to wireless ---> wireless 802.11---> select manual ip ---> apply

--->Enter 8.8.8.8 for the first DNS and 8.8.4.4 for the second DNS.  

--->then go to settings on the main ews page --> power management ---> select sleep mode to max 15min

 

 Connect the printer to TCP/IP port- follow the below instructions-

 

 --->Touch on the wifi icon ((i)) on the printer, and take down the IP address 

a. Click Start/Devices and Printers.  Right-click on your HP Printer.  Select Printer Properties.  Select the Ports tab at the top.

b.    Select Add Port.  Select Standard TCP/IP Port.  Select New Port.

c.    Follow the Add Port Wizard.  Under Printer Name or IP Address, .  Example:  192.168.1.15.  The IP address will be copied under Port Name.  

d.    Select Next and Finish the Wizard.

 

Hope this helps! Keep me posted. 

 

And, Welcome to the HP Support Community. 

 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping 

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Thank you!  I had tried the Print/Scan doctor before and could not get it to work.  But it seems to have worked now 🤞

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HP Support Agent
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great 🙂

 

I am glad the issue resolved.

 

 If you need further assistance feel free to reach out to us.

 

Have a great day ahead!

 

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