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‎10-10-2019 01:46 PM

HP Recommended
Product: Envy 5055 Printer

My black ink will not fully dry and smears even after waiting a week before touching it.

 

2 people had the same question
1 REPLY 1

‎10-13-2019 01:59 PM

HP Recommended

@Cann910

 

Welcome to the HP Support Community.

 

Let's perform this cleaning:

  1. Load the printer with plain white paper.

  2. On the printer control panel, swipe left on the display, and then touch Setup .

  3. Touch Tools.

  4. Swipe up on the display, and then touch Clean Page Smears.

    The printer slowly feeds a blank page.

  5. Wait for the printer to eject the blank page.

After cleaning ink smears, try to print. 

 

If the issue persists, please perform the remaining steps from this document: https://support.hp.com/us-en/product/hp-envy-5000-all-in-one-printer-series/14095644/model/14095768/...

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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