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‎04-22-2019 08:35 PM

HP Recommended
Product: Envy 5055 printer
Operating System: Microsoft Windows 7 (64-bit)

I have had many HP printers. I have always been able to set up easily and print every kind of thing right away. But this time, right out of the box , the printer jam msg comes up fir business card stock and glossy photo paper. It takes a very long tine and sounds like it’s printing  but when I remove the paper, which isn’t Really jammed, there is just some smears. I did tell the printer via console that I was used photo (not hp) glossy.  What gives? Thanks. 

1 person had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎04-23-2019 01:20 AM - edited ‎04-23-2019 01:21 AM

HP Recommended

The paper path cover was not securely in place.  Not sure how to close problem. 

View solution in original post

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2 REPLIES 2

‎04-23-2019 01:20 AM - edited ‎04-23-2019 01:21 AM

HP Recommended

The paper path cover was not securely in place.  Not sure how to close problem. 

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‎04-23-2019 04:31 PM

HP Recommended

@Caseycm2019


Welcome to HP Community

 

Are you still having paper jam issues?

 

I suggest you follow the instructions in Step 4 from this Link: https://support.hp.com/ie-en/document/c05547613 to clean the Paper Feed Rollers

 

Keep me posted if you need further assistance

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Solution Accepted" on this Post and it will also help other community members with similar issue.
 

 

KrazyToad
I Am An HP Employee

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