Envy 5055 printer screen locked loading, no response period.

[Brickshouse420]

Screen is stuck on what appears to be a loading screen, no response to anything including buttons on printer itself.  Tried unplugging, holding power, taking ink out,(I can only get color cartridge out, black is not accessible)….nothing helps.  Screen has HP logo, task bar(full), then 6 dots underneath with two dots illuminated.  Even the power button does nothing, it will not respond to anything.  Actually, unplugging it shuts it off(obviously), other than that right back to unresponsive locked screen.   Please help!!!

[Nal_NR]

Hi @Brickshouse420,

Welcome to the HP Support Community.

I understand that you are facing issues with printing. 

Don't worry as I'll be glad to help, I have a few troubleshooting steps we could try to fix the issue:  

• With the printer turned on, disconnect the power cord from the printer's rear and unplug the power cord from the wall outlet.
• Remove the USB cable, if present.
• Wait for 2-3 minutes, and press and hold the power button on your printer for about 30 seconds to remove any additional charge.
• Now plug back the power cable straight into a wall outlet without any surge protector or an extension cord (This is important) and then plug back the power cord to the printer.
• Turn on the printer and wait till the warm-up period finishes and the printer is idle.

Hope this helps! Keep me posted for further assistance.
Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

[Nal_NR]

Hi @Brickshouse420

As we did not hear from you, I'll be closing this case for now. Hope I was able to fix the issue. If you need further assistance, feel free to reach out to us.