Envy 5530 Printer Will Not Align Properly

[Badger66]

Hi,

I needed to change my black ink cartridge in my HP Envy 5530 printer.  As the alignment document printed, I noticed that the color cartridge also needed to be replaced so I interrupted the process (this may have been a bad idea) and installed a new color cartridge.  When the process restarted, a proper alignment document printed but when I placed it on the glass in order to complete the process, the alignment failed.  It appeared that the document could not be read and I got a message about setting the cartridges to the "default" setting whatever that meant.

I then went copy a document (in black) and, to my surprise, it came out blank.  It seemed the alignment document could not be read.  I thought the scanner may have been damaged but I was able to scan documents.  I was able to print but the quality was poor.

I tried the following to no avail:

    1. Removed cartridges and redid alignment process.

    2. Unplug the printer and redid alignment process.

    3. Reinstall the printer.

    4. Ran clean heads process and repeat alignment.

    5. Etc

I did discover that the system would copy if I used the color option.

I would appreciate some help.

Thanks.

Badger66

[Cheetah12 · Accepted solution]

Hello Badger66,

Welcome to the HP Forums!

I understand your Envy 5530 will not align properly. I will do my best to assist you! I want to thank you for providing such a detailed post. Please make sure this printer is plugged into a direct wall, not a surge protector. Next, please perform these steps in order:

Remove all ink cartridges from the printer, then close the door
Remove the power cord from the printer (Do not press the power button)
Wait 60 seconds or more, then plug the power cord back in
Wait for the printer to turn on completely, then install the ink cartridges
Try to print another alignment

Please let me know if this page was successful or not. I will be looking forward to hearing from you.

Have a great night!

[Badger66]

Hi,

Your directions were very clear and I am happy to report that the procedure worked.  System now working and print quality is great.

Thanks for your help.

Badger66

[moquezada]

Hi! 

I'm having the same problem as badger66 and I tried your solution but its still not working for me. The printer is not aligned and I'm running out of ideas to try and fix this. Please help! 

Moquezada

[JMiranda34]

I have tried your solution but no luck the black ink is still misalign

[55301]

I am having the identical problem where the message read "alignment page undetected". I did as you recommended on the blog for someone else to remove the cartridge, unplug the printer for one min & then reinstall ink & print new alignment page. However this did not work for me. My alignment page comes out blank. What else can I do? Please help