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‎06-14-2023 04:41 AM

HP Recommended

I have tried several times to do a printer alignment and clean my cartridges but am still unable to get my black ink to print properly.  I have also changed the black ink cartridge to see if that works.  Colours are fine. Message comes up printer alignment unsuccessful.  Any suggestions?

1 REPLY 1

‎06-16-2023 12:03 PM

HP Recommended

@ARH612 

 

Welcome to the HP support community.

 

I understand that your printer is not printing in black, I am glad to assist you.

If you have tried all the steps mentioned in this HP document:- Click here

And if the issue still persists, this might require one on one interaction to fix the issue.

I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

 

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.

Sandytechy20
I am an HP Employee

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