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‎04-10-2020 06:43 PM

HP Recommended
Product: Envy 5660

Just installed a new Linksys router today now I can't keep my Envy 5660 online. when I do bring it online it kicks my computer offline, and vice versa.

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1 REPLY 1

‎04-15-2020 09:51 AM

HP Recommended

@MLGerman

 

Welcome to the HP Support Community.

 

Restart the router, printer and the computer.

 

Reset the network settings on the Printer: 

 

On the printer's control panel -

1) Touch the "Wireless icon".

2) Touch the "Settings" icon.

3) Select "Restore Network Settings".

4) Select "Yes".

 

Once done, connect the printer back to the Wi-Fi: 1. From the printer control panel, touch (Wireless). 2. Touch (Settings. 3. Touch Wireless Settings. 4. Touch Wireless Setup Wizard. 5. Follow the display instructions to complete the setup

 

Let me know if this helps.

 

If the information I've provided was helpful, give us some reinforcement by clicking the "Accept as solution" button, that'll help us and others see that we've got the answers!

 

Thanks!

Have a great day!


I am an HP Employee

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