Envy 6000 Paper Tray Error

[Bill_239]

Brand new Envy 6020e, every time I try to print I get a tray error and have to open and close the tray.

Really annoying, it'll be going back if I can't fix it!

Any advice / help?

[Raj_05]

Hi @Bill_239,

Welcome to HP Support Community.  

Thank you for posting your query, I will be glad to help you.

I understand how frustrating it can be to encounter printing issues with a new printer. The "tray error" you're experiencing on your HP Envy 6020e may be caused by various factors. Here are some steps you can take to try to resolve the issue.

• Check Paper Loading: Ensure that the paper is loaded correctly in the paper tray. Make sure the paper stack is aligned properly and not exceeding the tray's capacity.
• Paper Type and Size: Verify that you are using the correct type and size of paper that matches the settings on your printer. The printer may have difficulty if it detects a mismatch.
• Tray Guides: Check if the paper tray guides are adjusted correctly to match the paper size. Misaligned guides can cause paper detection issues.
• Paper Condition: Make sure the paper you are using is in good condition and not wrinkled, torn, or bent.
• Printer Driver: Ensure you have the latest printer driver installed on your computer. You can download the latest driver from the HP website.
• Firmware Update: Check if there is a firmware update available for your printer model on the HP website and install it if necessary.
• Reset the Printer: Sometimes, power cycling the printer can resolve minor issues. Turn off the printer, unplug it from the power source, wait for a few minutes, and then plug it back in and turn it on.
• Clean Paper Tray Sensors: Dust or debris on the paper tray sensors can lead to tray errors. Carefully open the printer's paper tray and check for any visible obstructions or debris. Clean the sensors with a soft, lint-free cloth if needed.

I hope this helps. 
 

Take care and have a good day.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

Alden4
HP Support 

[Bill_239]

Unfortunately, none of that worked - even the firmware update failed.  I've arranged to return the printer for a full refund.  I'll try another brand as this has been a headache since I bought it.

[Raj_05]

Hi @Bill_239,

Thank you for your response, 

Due to limited support, I would request you contact our HP Support and our Support Engineers should be able to sort this out. HP Support can be reached by clicking on the following link.

https://www.hp.com/contacthp/

Please feel free to contact us here anytime you need any further assistance.

Have a great day!

Alden4
HP Support