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Locked

‎08-22-2024 03:18 PM

HP Recommended
Product: HP ENVY 6022 All-in-One Printer
Operating System: Microsoft Windows 11

I've seen this issue on here already, but it's been a year and no resolution, so I'm asking again. My printer is stuck in copy mode with the number '0' lit up. All the status messages say my printer is connected and ready, but when I select something to print, nothing happens.

 

The issue.The issue.

Category:
4 people had the same question
1 ACCEPTED SOLUTION

Accepted Solutions

‎08-23-2024 08:50 AM

HP Recommended

I was able to work with an HP agent to find the solution to the issue. I had to manually delete the printer from my computer settings (there were multiple instances of the same printer) and re-add the printer. Do not use the automatic function to re-add, instead add it using the IP address of the printer that can be found on the print test page (press the "i" icon on the printer) and after that, you'll be good to go.

View solution in original post

1 person found this reply helpful
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1 REPLY 1

‎08-23-2024 08:50 AM

HP Recommended

I was able to work with an HP agent to find the solution to the issue. I had to manually delete the printer from my computer settings (there were multiple instances of the same printer) and re-add the printer. Do not use the automatic function to re-add, instead add it using the IP address of the printer that can be found on the print test page (press the "i" icon on the printer) and after that, you'll be good to go.

1 person found this reply helpful
Was this reply helpful? Yes No
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