Envy 6022e does not work

[alexhrcn]

My printer does not have any lights on when its plugged into the power. Nothing happens, i cannot print, i cannot add it to the HP smart app.

The worst printer ever.

[Raj2111]

Hi @alexhrcn 

Welcome to the HP support community.
 

I understand you're experiencing an issue with your HP device, I'm sorry you're facing this issue with your HP ENVY 6022e All-in-One Printer. It’s certainly frustrating when a printer isn’t responding, especially if it isn’t even powering on. Let's go through some troubleshooting steps to try and resolve the issue.

Step 1: Check the Power Connection

• Ensure that the printer's power cord is securely plugged into both the printer and the electrical outlet.
• Test the power outlet by plugging in a different device (like a lamp or phone charger) to confirm it’s working.
• If possible, try plugging the printer into a different power outlet to rule out issues with the outlet itself.

Step 2: Perform a Hard Reset

• Unplug the printer from the power source and leave it unplugged for about 1-2 minutes.
• Plug the printer back in and press the Power button (if visible). Sometimes the printer needs a "power reset" to fix internal issues.

Step 3: Check for a Display Issue

• Some printers may have an issue with the screen or the indicator lights, even if they are receiving power.
• If the printer makes any noise or the internal components move when you try to power it on (e.g., the sound of the print head moving), it may be a display or connectivity issue.

Step 4: Test the Printer's Power Supply

• If your printer uses an external power brick, inspect the power adapter for any visible damage or loose connections.
• If the power adapter looks damaged, you might need to replace it.
• If you're unsure, you can try using another compatible adapter (the voltage and current ratings must match exactly).

Step 5: Reset the Printer to Factory Settings

1. Unplug the printer from the power outlet.
2. Hold down the Power button for 20 seconds to discharge any residual power from the printer.
3. Plug the printer back in and turn it on again.

Step 6: HP Smart App and Wireless Setup

• Ensure that the printer is within range of your Wi-Fi router.
• Try adding the printer manually in the HP Smart app by going to the app and selecting Add Printer.
• Check if there are any firmware updates for your printer. Sometimes connectivity issues can be resolved with an update.

I hope this helps! Keep me posted.

Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution.
 

-Regards
Raj-HP Support