Envy 6032 prints everything twice

[IanB64]

I have a one month old HP Envy 6032e which I use to print directly to from my iPhone and iPad. Recently when I have asked the printer to print a document from either of these devices, it prints each document out TWICE, even though I have only asked for one copy. If this continues it will waste a lot of paper and ink unnecessarily.

any ideas 

[Irfan_06 · Accepted solution]

Hi @IanB64,

Welcome to the HP Support Community.

Thank you for posting your query, I will be glad to help you.

I see that you are facing an issue with your printer that prints an extra page of the same print.

A) Please follow the steps below to perform a power drain.

1) Take out the cartridges

2) Unplug the power cord from the printer & wall.

3) Press and hold the power button down for 15 seconds and release the power button, wait for about 30 seconds.

4) Plug the power cord back into the printer and wall, ensure the printer is plugged into the wall & not into a surge protector.

5) Insert the cartridges back into the printer.

Remove the cartridges > Unplug the power cord > Wait for 30 seconds > Plug the power cord back in > Insert the cartridges

B) Kindly refer to the steps on this link to update the printer firmware and let me know if that resolves the issue.

C) If the issue still persists, uninstall the printer software by following the steps from this link and restart the devices.

D)  Install the printer software by clicking on the link again and let me know if that resolves the issue.

Note: Enable Bluetooth for an HP Smart app setup: Enable Bluetooth on your computer or mobile device so that HP Smart can detect the printer during the setup.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

I hope this helps.

Take care and have a good day

Irwin6

HP Support

[IanB64]

Thank you Irwin. I will test this once I get back from holiday and revert with feedback on whether successful or not. Thank you for taking the time to respond so quickly 

[Irfan_06]

Hi @IanB64,

Please perform the above shared steps at your convenience and let me know if that resolves the issue.

I will be archiving this case for now. However, you can respond to the same thread to continue the conversation.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Take care and have a great day ahead!

Irwin6

HP Support