Envy 6052 E9 error code won’t clear

[Jdroem]

Have an Envy 6052. The error code E9 won’t clear. Tried all recommended fixes to no avail. 

[Sneha_01]

HI @Jdroem,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

The E9 error code on an HP Envy 6052 typically indicates a hardware issue, often related to the printhead or internal components. If the error persists despite trying common fixes, here’s a detailed troubleshooting guide to help you resolve the issue:

1. Basic Troubleshooting

• Turn off the printer and unplug it from the power source. Wait for about 60 seconds, then plug it back in and turn it on.
• Open all accessible doors and remove any paper jams or obstructions. Ensure that no pieces of paper are stuck in the paper path.
• Make sure the ink cartridges are properly installed and seated correctly. Remove and reinsert them if necessary.
• Look inside the printer for any foreign objects or debris that might be causing the error.

2. Reset the Printer

• Turn off the printer and unplug it from the wall. Wait for at least 60 seconds.
• Plug the printer back in and turn it on while holding the power button for 10 seconds.
• If your printer model supports it, perform a factory reset through the printer’s settings menu. Note that this will reset all settings to default.

3. Check Printer Components

• If accessible, check and clean the printhead. Refer to your printer’s manual for instructions on how to clean the printhead properly.
• Ensure that the cartridges are genuine HP cartridges and not expired. If necessary, replace the cartridges with new ones.

4. Update Printer Firmware

• Visit the HP Support website or use the HP Smart app to check for any firmware updates available for your printer.
• Follow the instructions to update the firmware if an update is available.

I hope this helps.

Take care and have a good day.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571

HP Support

[Jdroem]

Thanks Rachel. The printer is frozen for the most part. Printheads don’t move when the cover is opened. Resetting does nothing. Cant even connect with a USB cable.  Cant get it connected to Wifi for any updates.  At a loss. 

[Sneha_01]

Hi @Jdroem 

I'm sending out a private message to assist you with the next course of action. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name.

Hope this helps! Keep me posted for further assistance.

Please mark this post as “Accepted Solution” if the issue is resolved and if you feel this reply was helpful click “Yes”.

Rachel571 

HP Support