Envy 6055 printing blank pages

[SheilaGP]

The printer info sheet is printing but it's spotty and missing sections - when I try to print anything else it gives me blank pages.

All ink supply levels are good.

[Nal_NR]

Hi @SheilaGP,

Welcome to the HP Support Community! 

I’m here to help.

I see that the printer is printing blank pages. To assist you better, insert one ink cartridge at a time and try printing to identify the defective ink cartridge.

Are you using HP inks?

Make sure you have tried the steps mentioned below. 

Run the cleaning process up to 2 times and print a test page to check the result.

NOTE:

Rough handling at the store or during installation can cause print quality problems with newly installed ink cartridges. If you see print problems with newly installed ink cartridges, wait for a few hours for the automatic servicing routine to complete, and then try to print again.

Step 1: Reinstall the print driver (Windows only)

If you cannot print color from a Windows computer, uninstall and reinstall the printer software. Skip this step if your printer can print in color.

Remove the printer from the devices list.

For steps on removing the printer from the devices list, go to Uninstall HP printer software and drivers.

Go to HP Customer Support - Software and Driver Downloads, and then install the latest software for your printer.

Try to print. If these steps resolve the issue, you do not need to continue troubleshooting.

Click here for further assistance. 

Update the firmware by selecting your current OS. Click here

Hope this helps! Keep me posted for further assistance.
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