Envy 6055 says print tray open when it is closed

[drpamm2020]

Our printer has an error saying that the tray is open when it is closed.  It was printing and ran out of paper.  when I put the paper in I began getting the error message.  I have turn it over, used a light to look in.  There are no pieces of paper stuck in there and no other items.  I am at a complete loss.  I have had the printer since 8/20 but I have probably only printed 200 pages. Please help.

[Kumar0307]

@drpamm2020, Welcome to the HP Support Community! I’m here to help.

I see that you are not able to print due to this issue. Do you have any blinking lights on the printer or error codes?

For now, perform the steps mentioned under 'Light patterns' > Light bar glows amber

If the issue persists, please reach out to the HP Technical Support team in your region regarding the service/replacement options for your printer. 

Follow the instructions below to reach them:

1) Click on this link - https://support.hp.com/us-en/contact-hp

2) Select your product type below.

3) Enter the serial of your device. 

4) Select the country from the drop-down. 

5) Select the chat or get phone number options based on your preferences. 

6) Fill out the webform and proceed further.

If you are having trouble navigating through the above options, it's most likely because the device is out of warranty. If yes, you may use this link to find the phone number of the regional HP Support team: HP Phone Assist Worldwide

Keep me posted for any other assistance.

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Have a great day!