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‎10-07-2023 07:50 AM

HP Recommended

My Envy 6055e printer went off-line by itself and the wifi light is no longer on. I cannot establish a new wifi connection despite multiple attempts using the instructions the printer will print on its own upon commands at the printer itself. HP SMART has not been helpful - it sees the printer due to the initial setup but since it cannot establish a connection it cannot get it back on-line. I can see the printer wifi name on the wifi list of networks although a connection cannot be established and all other remaining troubleshooting options available to me do not work. Lights are on but nothing works because this printer relies completely on  wifi, so although this printer is new, it appears to be unusable. 

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