Envy 6065 ..E6 error

[Pknuk]

E6 error on printer. Printer blocked on phone.

[Raj_05]

Hi @Pknuk,

Welcome to HP Support Community.

Thank you for posting your query, I will be glad to help you.

An E6 error on the HP ENVY 6065e All-in-One Printer usually indicates a paper jam or a carriage blockage. Here's how you can troubleshoot and resolve this issue.

Clear Paper Jam

1. Turn off the printer and unplug it from the power source.
2. Check for paper jams:
   • Open the input and output trays.
   • Look for any stuck paper in the input, output, or under the ink cartridge access area.
   • Gently remove any jammed paper, making sure no pieces are left behind.
3. Inspect the paper path:
   • Open the ink cartridge access door and look inside for any debris or obstructions.
   • Move the carriage manually to see if it is free to move left and right.

Reset the Printer

1. Plug the printer back in and turn it on.
2. Wait for the printer to go through its initialization process.
3. Check if the error clears.

Ensure Carriage Movement

1. Open the ink cartridge access door.
2. Check if the ink cartridge carriage can move freely.
   • If it’s stuck, gently move it to the center of the printer.

Check the Printer on Your Phone

If the printer is showing as "Blocked" on your phone:

1. Ensure the printer and phone are connected to the same Wi-Fi network.
2. Open the HP Smart app and try these steps:
   • Remove the printer from the app and re-add it.
   • Run a printer diagnostic tool from the app.

Perform a Factory Reset (if required)

Reset the printer:

• Turn off the printer and unplug it for about 60 seconds.
• Plug it back in, turn it on, and try setting it up again via the HP Smart app.

Reconfigure your printer:

• Open the HP Smart app and follow the instructions to re-add the printer.
• Test by printing a document or photo.

I hope this helps.

Take care and have a good day.

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Alden4

HP Support