Envy 6455e paper tray won’t close

[Cindy163]

Note from moderators: this message was originally posted in another topic, but it was moved to a new one to give more visibility for volunteers that help customers in the Community.

Original topic URL: Envy 6455e paper tray won’t close - HP Support Community - 8665538

Reply:

I'm also having difficulties closing my paper tray. This is a photo of mines.Opened Tray

[sandytechy20]

@Cindy163 

Welcome to the HP support community.

I understand that the paper tray is not closing, I am glad to assist you.

This might require one on one interaction to fix the issue, I am sending you a private message with the steps to talk to HP support.

Please check the mailbox icon at the top-right corner of this screen.

I hope this helps resolve this issue completely.

If this helps, please mark the public post as an accepted solution so that it benefits several others.

Cheers.