Envy 7100 printer is skipping lines

[JulieB64]

I have a new wireless printer that is skipping every third line.  I have run the diagnostics, the connection is fine and help to fix this would be helpful, Can I call HP?  I don't see a phone number anywhere.

[Jay_G24]

Hi @JulieB64

Welcome to the HP Support Community. I'd be happy to assist you.

To better assist you - 

1) Does the copy print out the same way? 

2) What's the application you are trying to print from? Have you tried printing from a different application or devices? 

While you respond to that, let's print a Print Quality Diagnostic page -

1. On the control panel, swipe down to open the Dashboard, and then touch the Setupicon.

2. Swipe up on the display, touch Reports, and then touch Print Quality Report.

Post the Print Quality Diagnostic page here so we can help you further. 

You may also refer to this document with steps to fix " Print Quality Issues" issue applicable for your printer -  Print Quality Issues

Also, try updating the printer's firmware - HP Printers - Updating or Upgrading Printer Firmware 

Hope this helps! Keep me posted. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

Click the “Kudos, Thumbs Up" on the bottom right to say “Thanks” for helping!

Have a great day! 

[JulieB64]

 

1) yes, copied documents also have the same lines

2) I’ve printed from my phone and laptop, same results 

I’ve cleaned everything, run all the possible diagnostics and I have seen improvements but it’s still skipping 

[Jay_G24]

The diagnostic reports looks fine.

The printer you own can work in single-cartridge mode, wherein the printer will be able to print with one cartridge in the printer.which will help us identify if its a cartridge issue or a printhead issue 

To try single-cartridge mode follow the below steps:

remove the black ink from the printer, leave the color in and try printing 
then remove the color ink and, insert the black  in and try printing 

Keep me posted!