Envy 7640 will not print black

[DougDuff]

Ok, I have seen similar problems on the forum, but no replies solve my problem. The printer will copy in black, print a test page started from the printer, but will not print anything in black from the computer. The printer generated test prints black and all colors just fine, but a request from the computer results in a blank page. Removing the black cartridge allows printing in black through the color cartridge. 

Any thoughts?

Thx,

Doug

[HevnLgh · Accepted solution]

Hello @DougDuff,

Welcome to the HP Support Forums! 🙂 I see you are running into some problems with your HP Envy 7640. You are unable to print in black ink when printing from your Computer running the Windows 8 Operating system.

You are able to make black copies and test pages have black ink on them. This is called a composite black, so it pulls from all cartridges to produce a black like text.

I would like you to start troubleshooting here: Color or Black Ink Not Printing

What are the results? Let me know the outcome. If this resolves the issue please let others know by marking this post as "Accept as Solution".  To simply say thanks, click the "Thumbs up" below!  🙂  If you require further assistance let me know and I will gladly do all I can to help. 

[DougDuff]

Thank you Hevnlgh for your response. Never trust the home owner for trouble shooting facts! (First thing I learned then forgot!) Black cartridge was out!

Thx,

Doug

(edited to give an apology!)