Envy 7640 will not print from new Lenovo laptop, spools but then does not print

[Ginny49]

New laptop, have troubleshooted through print and scan doctor, through device settings when added, and have removed and reinstalled all HP software twice.  Still has the same issue.  Starting with "Print Test Page"  print spools ( I can see it in the print queue) and then flips to print for microsecond, but does not print.  Help!

I can still print from my other laptop.  I did a stare and compare with the settings on that laptop also.

[A4Apollo]

Hey there! @Ginny49, Thanks for stopping by the HP Support Forums!

Don't worry I'll try to help you out. Let me ask you few questions in order to assist you better.

Did you make any changes to your printer?

Does the issue persist when you make a copy from your printer?

Have you tried printing from a different application does the issue persist?

Is the printer connected by a wired or a wireless connection?

Excellent description and a great diagnosis done. It is greatly appreciated.

Please try few steps recommended below.

The printer driver is crashing when trying to generate the print job - hence a complete job is not available to be sent to the (configured port of the) device.
 

A complete print job is generated, but there is a connection issue - a bad connection, or perhaps the credentials are wrong, and it is sent to another address (which may or may not exist).
 

A complete print job is generated and received by the printer, but (for some unknown reason) the printer does not recognize it as valid.

 Rename the spool printer and driver files:

   1. Click Start type cmd and right-click cmd.exe, select Run as administrator. If you are prompted for an administrator password or confirmation, type your password or click Continue.
   2. At the command prompt, type the following commands (press ENTER after each)
   3. Rename %systemroot%\System32\Spool\Printers Printers.old
   4. Rename %systemroot%\System32\Spool\Drivers\w32x86 w32x86.old
   5. Exit

Restart Print Spooler service:

To restart the Print Spooler service
You must be logged on as an administrator to perform these steps.

1.    Open Administrative Tools by clicking the Start button, and then clicking Control Panel. In the search box, type administrative tools, and then click Administrative Tools.
2.    Double-click Services.   If you're prompted for an administrator password or confirmation, type the password or provide confirmation.
3.    Right-click the Print Spooler service, and then click Properties.
4.    On the General tab, next to Startup type, make sure that Automatic is selected.
5.    If the service is not already running, under Service status, click Start, and then click OK.

If the issue still persists uninstall the printer software from the root level on your PC and install the full feature printer software.

In Windows, search for and open Programs and Features.

Select your HP printer.

Select Uninstall.

In Windows, search for and open Devices and Printers.

In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”

Open up the run command with the "Windows Key + R" key combo.

Type printui.exe /s and click OK.

Click on Drivers tab.

Look for HP Printer driver. If you see it click on it and click remove at the bottom.

Select OK.

Select Apply and OK on the Print Server Properties windows.

Close Devices and Printers.

Update the full feature printer software using this link. Click Here

Refer this article to further troubleshoot print job stuck in print queue. Click Here

Let me know if this helps!

Have a great day ahead! 🙂

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