Envy 7643 - Remove and reinstall the ink cartridge error

[Bill1013]

For the past month I have been unable to print anything with my HP ENVY 7643. It displays an error message "Remove and reinstall the indicated ink cartridge, making sure it is correctly installed".  
After resetting the cartridges, sometimes it will let me run 1 printer job through but then the message is back. I've tried cleaning the contacts and resetting the printer.

I am subscribed to HP Instant Ink, so I am using genuine HP ink cartridges in the printer.  I can't find a way to get in touch with HP Instant Ink to have them send me new cartridges.

Can an HP representative reply to this thread so that I can get replacement cartridges for the printer?

Thanks,
Bill

[asmita6658 · Accepted solution]

Hi @Bill1013

Welcome to the HP Support Community. 

Have you checked you HP Instant Ink account page? Your Instant Ink account page will have notifications if there are any issues with the account or recent cartridge shipment, it will even provide solutions on how to fix the issue. You may log in to your HP Instant Ink account page from here.

If the suggested information can't be found, please send us a private message with your Instant Ink account details or you may also respond to the private message I've sent out and I'll help you out, accordingly. Check next to your profile Name, you should see a little blue envelope, please click on it. 

Let me know. 

Please click “Accept as Solution” if you feel my post solved your issue, it will help others find the solution.

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Have a great day!