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Locked

‎10-17-2022 04:20 PM

HP Recommended
Product: HP ENVY 7645 e-All-in-One Printer
Operating System: Microsoft Windows 11

I have been using my HP Envy 7645 for the past 6 years without any issues until I upgraded to Windows 11 from Windows 10. Went through a couple of documentations on the HP site which recommended things like uninstalling HP smart app, uninstall/reinstall driver, restoring printer to factory settings etc.  but nothing works. The scan works fine but the printer would not print even a test page. Tried printing test page from windows printer and scanner settings and also using the HP Scan Doctor but no luck. The printer queue window will show the document as spooling and then disappear without printing anything.

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