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‎03-13-2019 02:49 PM - edited ‎03-13-2019 02:50 PM

HP Recommended
Product: HP Envy Photo 7858
Operating System: Microsoft Windows 10 (64-bit)

My new HP Envy Photo 7858 doesn't seem to recognize Word (or Libre Office) document margins. It cuts off the top 1" or so. I know I can adjust my margins, but I frequently print documents others have formated and sure don't want to have to change all the margins every time I want to print! I've looked at everything I can think of to make adjustments, but nothing seems to help permanently. 

3 REPLIES 3

‎03-14-2019 07:00 PM

HP Recommended

@Siouxzeq

 

Welcome to HP support community.

 

Perform root level uninstalltion to remove all the printer related software's.

  • In Windows, search for and open Programs and Features.
  • Select your HP printer.
  • Select Uninstall.
  • In Windows, search for and open Devices and Printers.
  • In the Devices and Printers window look for your HP Printer. If you see it listed, right-click on it and choose "Delete" or "Remove Device.”
  • Open up the run command with the "Windows Key + R" key combo.
  • Type printui.exe /s and click OK.
  • Click on Drivers tab.
  • Look for HP Printer driver. If you see it click on it and click Remove at the bottom.
  • Select OK.
  • Remove all instances of the same.
  • Select Apply and OK on the Print Server Properties windows.
  • Close Devices and Printers. 
  • Restart the PC again.

Download and install printer full feature driver

Click here to download the driver.

 

Let me know if that helps.

To thank me for my efforts to help you, please mark my post as an accepted solution so that it benefits several others.

Sandytechy20
I am an HP Employee

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‎03-18-2019 01:52 PM

HP Recommended

Thank you for responding with a solution to try, Sandytechy20. Sorry I didn't respond sooner, I missed the notification email and didn't realize anyone had answered! In the meantime, though, I found a workaround or solution (depending on how you look at it). I only had to change the paper size to 81/2 x 11 from A4 and it started recognizing my documents. The printer/driver installation was brand new, so I didn't think uninstalling and reinstalling drivers should have to be done. Again, thank you so much for your suggestion and I will keep it in mind in case I have problems in the future.

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‎03-18-2019 06:50 PM

HP Recommended

@Siouxzeq

 

Good to know that the issue is resolved.

Feel free to contact us in the future if you need any assistance.

 

Cheers.

Sandytechy20
I am an HP Employee

Was this reply helpful? Yes No
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