Envy Inspire 7200e / error message

[Derwent60]

Press print and error message comes up saying wrong paper size chosen for job, must be A4. A4 paper already loaded, pull out paper tray and push back and prints ok?

[Nal_NR]

Hi @Derwent60,

Welcome to the HP Support Community. 

I'd like to help!

Refer to this document and see if that works. 

You may also refer to this document for further assistance. 

Update firmware as per your current OS. Click HERE

Hope this helps! Keep me posted for further assistance.
Please click “Accepted Solution” if you feel my post solved your issue, it will help others find the solution. Click the “Kudos/Thumbs Up" on the bottom right to say “Thanks” for helping!

[Derwent60]

Hello Elohi _NR. Thanks for trying to help but unfortunately it hasn't.  I have checked that my iMac is set up for A4 paper and am using good quality paper, although not HP. The 'firmware' etc is up to date and have only had the printer 2 weeks having bought it new from PCWorld. 

I have had the paper tray out and repositioned the paper several times so far. The message is saying it is the wrong size paper for the tray, so I pull the tray out, push it back and everything is fine until the next time. Very frustrating.

[Nal_NR]

Hi @Derwent60,

We are sorry that the issue is not resolved when the above troubleshooting steps were performed.

This might require one on one interaction to fix the issue

I've sent you a private message with further instructions. In order to access your private messages, click the private message icon on the upper right corner of your HP Support Community profile, next to your profile Name or simply click on this link.

If the information I've provided was helpful, give us some reinforcement by clicking the Accepted Solution button, that'll help us and others see that we've got the answers