Envy Photo 6234 Not Booting - Stuck On Initialisation

[ash_cowley]

I bought an Envy Photo 6234 printer about a month ago and it installed fine, worked as a scanner fine the week after, but I tried to switch it on at the weekend to quickly scan something and it seems to be now stuck in an initialisation mode with a solid line above 4 black dots and 3 white dots and has been that way for 2 or 3 days now with no progress.

I have tried the normal troubleshooting of switching it off and back on (several times), unplugged the power for 60s+, changed the plug to a different mains wall socket, removed the ink cartridges and rebooted. I have even bought and connected via a USB to the computer to try and use the firmware/driver update from HP to see if I could jump it back into life, but the PC does not even see or recognise the printer.

Anyone know how I might be able to get this back up and running please?

[Kumar0307]

@ash_cowley

Welcome to the HP Support Community!

Power resetting the printer and resetting the printer to factory defaults may resolve this issue. Let us try these steps: 

Step 1: Reset the printer

1. With the printer turned on, disconnect the power cord from the rear of the printer.

2. Wait at least 60 seconds.

3. Reconnect the power cord to the rear of the printer.

4. Turn ON the printer, if it does not automatically turn on.

5. Wait until the printer is idle and silent before you proceed.

Note: HP recommends connecting the printer directly to a wall outlet rather than a surge protector or a power strip.

Step 2: Factory reset

• The reset instructions are specific for your printer and performing those steps on a different printer may corrupt the device.
• I've sent you a private message with reset instructions, follow the reset instruction to perform a full reset and re-initialize the printer.
• In order to access your private messages, click the private message icon on the upper right corner of your HP Forums profile, next to your profile Name or simply click on this link: https://h30434.www3.hp.com/t5/notes/privatenotespage

Let me know how this goes.

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